Returns & Exchanges
Our policy lasts 60 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return or exchange, we require a receipt or proof of purchase.
Exchanges are free of charge. Returns will receive a free shipping code for the exchange or a future purchase.
Refunds will be sent to the original payment method.
How to process a Return and/or a Exchange
- Send us an email to hello@acquabonita with the following information:
- your name and last name,
- date of purchase
- item you want to return/exchange
- reason for returning/exchanging
- Our Customer Service team will contact you within the next 2-3 days to arrange the exchange/return.
- Once your return/exchange is received and inspected, our team will send you an email to notify you.
- Refunds will be processed within 2-5 days of reception of the item(s) and will be sent to the original method of payment.