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Refunds & Returns


Refunds & Returns
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing pieces for reasons not due to our error 
  • Any item that is returned more than 45 days after delivery

 

All exchanges and returns should be directed to:

Acqua Bonita Sdn Bhd, Park Seven, Jalan Kia Peng, 50450 Kuala Lumpur (Malaysia)

If you are returning stock, please make sure you use a postal service with a tracking number.