SHIPPING POLICY
MALAYSIA SHIPPING
1. Shipment processing time
- All orders are processed within 1-2 business days.
- Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience :)
- Orders are not shipped or delivered on weekends or holiday.
2. Shipping rates and delivery estimates
Destination |
Shipment method |
Estimated delivery time |
Shipment cost |
Malaysia |
Grab & EasyParcel Courier |
2-5 business days |
FREE |
3. Shipment confirmation and order tracking
- You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has been shipped.
- The tracking number will be activated within 24 hours.
4. Damages
- Acqua Bonita Sdn. Bhd. is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
- Please save all packaging material and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Acqua Bonita ships to Singapore, Australia, Japan, Hong Kong, Europe, UK, USA and Canada.
1. Currency Conversion
- Prices at shopping cart are shown in Malaysian ringgit.
- For conversion, we recommend using the currency converter.
2. Shipment processing time
- All orders are processed within 1-2 business days.
- Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience :)
- Orders are not shipped or delivered on weekends or holiday.
3. Shipping rates and delivery estimates
Destination |
Shipment method |
Estimated delivery time |
Shipment cost |
Singapore |
Standard |
2-5 business days |
RM20-RM40 Free for orders > RM645 |
Hong Kong, Australia |
Standard |
2-5 business days |
RM20-RM55 Free for orders > RM645 |
Japan |
Standard |
3-7 business days |
RM25-RM105 Free for orders > RM645 |
EU and UK |
Standard |
3-9 business days |
RM30-RM115 Free for orders > RM645 |
USA & Canada |
Standard |
4-10 business days |
RM30-RM150 Free for orders > RM645 |
4. Customs, duties, and taxes
- Acqua Bonita Sdn. Bhd. is not responsible for any customs clearance charges, duties, or taxes applied to your order.
- All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).
5. Shipment confirmation and order tracking
- You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has been shipped.
- The tracking number will be activated within 24 hours.
6. Damages
- Acqua Bonita Sdn. Bhd. is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
- Please save all packaging material and damaged goods before filing a claim.