FREE SHIPPING, SAFE DELIVERY

SHIPPING POLICY


FREE SHIPPING POLICY FOR MALAYSIA

1. Shipment processing time

  • All orders are processed within 1-2 business days.
  • Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience :)
  • Orders are not shipped or delivered on weekends or holiday.

     2. Shipping rates and delivery estimates

    Destination

    Shipment method

    Estimated delivery time

    Shipment cost

    Malaysia

    EasyParcel Courier

    2-5 business days

    FREE

    3. Shipment confirmation and order tracking 

    • You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has been shipped.
    • The tracking number will be activated within 24 hours.

     4. Damages

    • Acqua Bonita Sdn. Bhd. is not liable for any products damaged or lost during shipping.
    • If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
    • Please save all packaging material and damaged goods before filing a claim.

     

    INTERNATIONAL SHIPPING POLICY

    Acqua Bonita ships to Singapore, Australia, Japan, Hong Kong, Europe, UK, USA and Canada.

    1. Currency Conversion

    • Prices at shopping cart are shown in Malaysian ringgit.
    • For conversion, we recommend using the currency converter. 

    2.  Shipment processing time

    • All orders are processed within 1-2 business days.
    • Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience :)
    • Orders are not shipped or delivered on weekends or holiday.

    3. Shipping rates and delivery estimates

    Destination

    Shipment method

    Estimated delivery time

    Shipment cost

    Singapore

    Standard

    2-5 business days

    Flat rate RM40

    Hong Kong, Australia

    Standard

    2-5 business days

    Flat rate RM55

    Japan

    Standard

    3-7 business days

    Flat rate RM95

    EU and UK

    Standard

    3-9 business days

    Flat rate RM115

    USA & Canada

    Standard

    4-10 business days

    Flat rate RM150

    4. Customs, duties, and taxes

    • Acqua Bonita Sdn. Bhd. is not responsible for any customs clearance charges, duties, or taxes applied to your order.
    • All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).

    5. Shipment confirmation and order tracking

    • You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has been shipped.
    • The tracking number will be activated within 24 hours.

    6. Damages

    • Acqua Bonita Sdn. Bhd. is not liable for any products damaged or lost during shipping.
    • If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
    • Please save all packaging material and damaged goods before filing a claim.